How do I wear my wig for the first time?

1. Remove wig from the plastic bag. Gently remove the protective hair net from your wig. Give your wig a few good shakes to separate the fibres to give some body to the hair. Some wigs need to be shaken to release the pre-set styling.
2. Brush your hair away from your face and secure a wig cap in place, tucking in any extra hair.
3. Hold your wig at the sides with the woven label in back. Place it at your natural hairline and slide it on from front to back. Adjust the wig as needed so the front edge is just over your natural hairline. Use the ear tabs to centre your wig from left to right. If the wig is too tight undo the hooks at the base of the neck and try again. If the wig is too loose move the hook up a level and retry the wig - repeat until comfortable.
4. Tuck in any stray hairs at the front, sides and nape. Use a soft brush to style.

Will my wig blow off?

Don't believe what you see in the films...  Our wigs are all fully adjustable with 4 internal comb slides for an easy, secure & confident fit.

Can I cut my wig? 

Of course! A little trim is usually hassle free. However, if you are considering restyling or thinning your wig, we highly recommend you take your wig to an experienced hairstylist who will advise you or do this for you. 

Can I colour my wig? 

Our wigs are made from the latest technology heat style-able hair-like fibre, however, you cannot colour them. Only wigs that are 100% human hair can be coloured.

How do I store my wig?

The best way to store your wig is on a wig stand. Not only does this help prevent your wig from becoming tangled or flat between wearing, it also helps to maintain your wigs style and shape. Ideally, your wig should be stored in a clean, dry place, away from dust and sources of high heat or flame. If you do not have a wig stand always store your wig turned inside out and place it in a shoe box or similar.

How do I wash my wig?

You must wash and care for your wig if you want it to last. Treat it with the care that you would treat your own hair. Brush it, wash it & love it. Here's a full step-by-step guide on how to care for your wig.

How do I know if a wig will fit?

All of our wigs are unisex sizing and will fit a head circumference of up to 23.5”. Our wigs are also adjustable using the hooks at the nape of the neck. Find the right setting for comfort and confidence. If you’re unsure, place a tape measure around the widest part of your head and measure the circumference, if it's under 24 inches you will find all our wigs comfortable.

Can I use heat appliances on my wig?

Since March 2010 all of our synthetic hair fibre wigs have been made with heat friendly fibre unless otherwise stated on the listing description. The fibre can take heat up to 180 degrees, so ensure that your chosen heat appliance has adjustable heat settings.

Are your wigs made with 100% human hair?

No, the majority of our wigs are made from the latest technology heat style-able hair-like fibre, and some are blended with human hair to give a softer touch and an even more realistic look. We pride ourselves on offering fantastic quality wigs at reasonable and affordable prices, and selling 100% human hair wigs will not allow us to do this. Not only this but synthetic wigs need much less maintenance in order to keep looking gorgeous and hold their pre-set style perfectly.

How do choose the right style of wig?

There's a great technique for this... Know your face shape!

How do I choose the right colour of wig?

If you want to play it safe and you're aiming to achieve a natural look then try to stick to something close to your natural hair colour / a shade that will compliment your skin tone. Don't be afraid to try something a little out there though - you never know what might suit!

I'm suffering with hair loss; which cap is most suitable for me?

We have a small but growing range of monofilament wigs that are great for this purpose. They allow multi-directional styling for a natural feel and they are made with a light and breathable cap. Here's everything you need to know about monofilament top cap wigs. If you'd like to know more about how we can help you, click here.

What's a lace front wig?

Lace front wigs create the illusion of a natural hairline and can therefore be styled away from the face. The sheer lace material can be trimmed to fit your own hairline achieving an incredibly realistic and natural look. Our lace front wigs can be used with or without lace glue. You can also put a little foundation on the lace to blend perfectly into your own skin.

Can I have a bespoke wig made for me by CelebWigs?

Unfortunately, we don't make bespoke wigs, however, all of our wigs are designed in-house so we are very open to hearing any ideas our customers have for future designs.

Still Have Questions? Don't Hesitate to Contact Us...

Shipping Information

Flat Rate Shipping: £4.99 UK | Next Day UK £9.99 | EU 9.99 | USA Canada from £9.99

Orders received before 12pm on a working day will dispatched the same day. Orders received after 12pm, on a weekend or public holiday will be dispatched the next working day.

All orders are sent in unmarked, discreet packaging with no markings identifying the contents.

Signatures / safe place recording are required for proof of delivery.

Approximate delivery times are as follows:

UK  Standard Delivery: 2-3 Working Days  |  Next Day Guaranteed Delivery: 1 Working Day

Europe Standard Delivery: 4-7 Working Days  

USA and Rest of World  Standard Delivery: 7-10 Working Days  

Customs Charges:  Whilst we do our utmost to avoid customs charges for our international customers, please note that your country is entitled to open your package to check its contents and impose duty and tax charges which you will be responsible for. 

CelebWigs Returns Policy

We offer a 28 day return policy (from the date of delivery) on all unworn items

We want you to love what you ordered, but if something isn't right, please contact us on 01844 281133 (+44 1844 281133) immediately so we can help. Our full returns policy is below.

Returns Policy: Hair Extensions

Please check the colour match before removing from the packaging. If the shade is not suitable, please return the unopened package for an exchange or a refund. We are unable to accept returns of Hair Extensions once they have been detached from the packaging. 

Returns Policy: Wigs and Hair Pieces

You can return unworn products within 14 days of the date your item was delivered.
Returned items must be unworn and unused, tags attached, in their original condition with the packaging intact.
We are unable to refund or credit any wigs or hair pieces that have been worn. This is industry standard for hygiene reasons. Wigs, hair extensions and hair pieces are non returnable due to the nature of their use if they have been worn, tried on, brushed, combed, cut, altered or damaged.
Lace front wigs cannot be returned if the lace has been cut, damaged or altered.
Refunds are in the form of store credit or card / Paypal or exchange.

Returns Address

Please use the following returns address:

Celebwigs Returns | 94 High Street | Tetsworth | OX9 7AE

Please use a recorded / signed for returns service when returning your item - we cannot be responsible for lost or missing returned items.