Refund policy

 

CelebWigs Returns Policy

We offer a 30 day return policy on all unworn items

We want you to love what you ordered, but if something isn't right, please contact us on 01844 281133 (+44 1844 281133) immediately so we can help. Our full returns policy is below.

 

Returns Policy: Hair Extensions

Please check the colour match before removing from the packaging. If the shade is not suitable, please return the unopened package for an exchange or a refund. We are unable to accept returns of Hair Extensions once they have been detached from the packaging. 

 

Returns Policy: Wigs and Hair Pieces

You can return unworn products within 30 days of your order date.
Returned items must be unworn and unused, tags attached, in their original condition with the packaging intact.
We are unable to refund or credit any wigs or hair pieces that have been worn. This is industry standard for hygiene reasons. Wigs, hair extensions and hair pieces are non returnable due to the nature of their use if they have been worn, tried on, brushed, combed, cut, altered or damaged.
Lace front wigs cannot be returned if the lace has been cut, damaged or altered.
Refunds are in the form of store credit or card / Paypal or exchange.

Returns Address

Please use the following returns address:

Celebwigs Returns | 94 High Street | Tetsworth | OX9 7AE

Please use a recorded / signed for returns service when returning your item - we cannot be responsible for lost or missing returned items.