Terms Conditions & Privacy Data
Terms Conditions & Privacy Data
Dispatch Policy Shipping.
We ship orders each week day via Royal Mail, DHL or Courier
Standard Shipping is £3.99 in the UK.
Shipping in the UK is via Royal Mail Tracked 48
Order cut off time for Guaranteed Next day delivery in the UK is 12.00Hrs GMT using Royal Mail Special Delivery.
Other available postal or courier options are calculable at check out.
International Airsure or International Signed for rates are calculated dependent on your region - we ship worldwide.
Airsure Delivery is approximately 5 -7 working days, some countries do not offer this service. If this is the case then International Signed for is used- taking approximately 10 working days.
DHL Express shipping is available only to the USA and Canada and generally takes 2-4 working days.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Liquid items cannot be shipped outside of the UK.
Weekend orders placed are shipped on Mondays.
Tracking information is available via your 'My Account' page.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Some items / zones will have flat rate shipping costs. Promotional periods may also have free or discounted shipping.
You can contact us on 01844 281133 or email firstname.lastname@example.org if you have any queries. Our lines are open from 09.30 to 17.30 GMT Monday to Friday.
While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 12 - 24 hours of placing the order. If we are unable to dispatch your order within 3 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.
Prices and Tax.
The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the checkout once you have entered the country and method of delivery and before you are asked to confirm the order.
The price you pay will include VAT for all deliveries within the European Union. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.
Payments are accepted securely online via credit card processing using Paypal Payments Pro, Paypal or via Bank Transfer. Please contact us for bank transfer details. You may order by telephone +44 1844 281133
Please note that if your shipping address is different from your credit card billing address, we reserve the right to make further enquiries to verify that the transaction is authorised by the card holder. This may take up to 72 hours.
- Financing: payment over 3 interest free payments
Further information and Klarnas user terms you can find . General information on Klarna you can find . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in .
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund of your monies, store credit or replacement goods.
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. We take every care to photograph images in conditions as close to natural daylight as is possible.
All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this website.
The contract will be governed by the laws of England and Wales and the parties to the contract submit to the jurisdiction of the English Courts.
None of the above Terms and Conditions affects your statutory consumer rights.
Possible Allergic Reactions
Some of our products are made with synthetic fibre. Although very rare, some people with sensitive scalps (particularly those suffering hair loss and/or eczema) and allergies to man-made fibres such as nylon or plastics could suffer an allergic reaction to the fibre.
If you are unhappy with a colour or shade of your product you can ask for an alternative by simply contacting us or using the exchange request label in your parcel. Please do not wear or try on styles if you are unsure about the colour. We make every effort to show you as many image views of our products as possible. Different computer screens have varying screen resolutions which may affect the image tones, contrast or quality.
We offer a full 30 day return policy on all unworn items.
Please note that wigs, hair extensions, hair pieces and hair accessories by their nature of use are deemed unfit for return if they have been worn. If you are unsure about a style please do remember that hygiene requirements are high due to the intimate nature of wig and hair accessory intended use.
If you receive a wig that is faulty or you do not like the style or colour please contact us.
Wigs must be returned unworn, unused and with tags attached in their original packaging and in a re-saleable condition. Please do not purchase a various array of wigs / hair items simply to 'try on'. Fitting is available at our showroom in Oxfordshire, UK. Call us to book an appointment.
Wigs and hair items that have been tried on, worn, brushed, styled or used are non returnable for hygiene reasons due to the intimate nature of their use. Wigs with odour, cosmetics or perfume traces are also deemed unfit for resale and are non returnable.
You may return most new, unopened, unworn items in a resaleable condition within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 7 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please use a recorded / signed for returns service when returning your item - we cannot be responsible for lost or missing returned items.
We want you to love what you ordered, but if something isn't right, please contact us on 01844 281133 immediately so we can help. Your parcel will contain the below information regarding returns, our full returns policy is above,
Returns Policy: Hair Extensions
We are unable to accept returns of Hair Extensions once they have been detached from the packaging. Please check the colour match before removing from the packaging. If the shade is not suitable, please return the unopened package for an exchange or a refund.
Returns Policy: Wigs and Hair Pieces
You can return unworn products within 30 days of your order date. Defective items can be returned at any time.
Returned items must be unworn and unused, tags attached, in their original condition with the original packaging.
We are unable to refund or credit any wigs or hair pieces that have been worn. This is industry standard and is for hygiene reasons. Wigs, hair extensions and hair pieces are non returnable due to the nature of their use if they have been worn, tried on, brushed, combed, cut, altered or damaged by the user.
Refunds are in the form of store credit, credit card or paypal refund or exchange. We do not issue cash refunds. Shipping and handling charges paid on your original shipment are not refundable (unless your item is damaged, faulty)
We will only use your data to improve your ecommerce & online experience with us.
We will keep the data as safe as possible.
You choose what information we send you and how we sent it.
We only keep the necessary bits of data we need. We delete what we don't need.
If you want us to delete your data or information, just contact us: email@example.com 01844 281133.
However, we do share your data with certain companies as part of being able to provide you with a service:
Companies that help to process and deliver your order, such as payment processing providers and delivery companies.
Companies that provide professional services, such as website hosting, marketing agencies and software companies that help us to operate online.
We utilise online advertising in a variety of ways (as most companies do) to keep you informed of products, discounts and promotions.
When you browse other websites you may see our banners and text adverts. We utilise various software via third party sites [ Google and Facebook ] in order to do this.
These are cookies, tags, pixels and other services provided by external companies and social media networks.The adverts you see are based on your previous visits, purchasing, searching, adding to basket, unfulfilled orders [ items you left in your shopping basket ] and browsing history of our website.
You can tell us to stop sending marketing emails at any time very easily by either:
Click 'unsubscribe' at the bottom of any of our marketing emails
Contacting our customer services team by email or phone. [ our company contact details are listed on the bottom of each website page ]
Once you have completed any of the above unsubscribe methods, marketing emails will cease after approximately 72 hours.
Note that even if you unsubscribe above, we will still send you emails that are directly related to any orders you place via telephone or online in the future.
You have rights relating to your personal information:
The right to access your personal information that we keep on file.
The right to be told how your personal information is being used.
The right to request that we delete your data, or stop using or collecting it in some circumstances.
The right to request correction of inaccurate / erroneous personal information we hold about you.
The right to stop marketing messages, you can do this by unsubscribing from emails using their unsubscribe link.
The right to request that we transfer or send parts of your data either to you or another provider.
The right to complain to your data protection regulator, in the UK where we are located this is the Information Commissioner’s Office.
If you want to exercise your rights on any of the above, just contact us:
We will keep your information for as long as you keep an account with us, or for as long as we need it to provide customer service to you.
If necessary or required by legal requirements, to resolve problems, prevent fraud or enforce our terms and conditions, we may also keep some of your information on file even after you have closed your account or it is no longer needed to provide you with customer service.
Links to other sites
What are cookies?
You agree to accept cookies on this website if you click OK to confirm on the drop down banner that appears at the entry page to our website.
Cookies are tiny text files which are downloaded onto your computer, tablet or mobile phone via your browser when you visit a website. They enable specific details about your visit to our website to be recorded, retrieved and analysed by during subsequent visits or by other sites that recognise the cookie, such as Facebook, Instagram or Pinterest etc
Cookies are essential to the effective operation of our website and if you are a subscriber of our paid services for you to view the members’ only content. Cookies on this site also help to tailor the products and services offered and advertised to our customers, both on this website and elsewhere.
Cookies on our website
We’ve divided them into those that are needed for you to be able to use our website (strictly necessary), those that improve your experience of the site or our services (functionality) and those that help us analyse how the site is doing and how we might improve it (performance).
|Strictly Necessary – Cookies that are needed for you to use our website
|These cookies check if you’re a subscriber to our paid for publications, and if you are, they remember a valid password has been entered as you move between pages on our website during a visit. If you’re a subscriber to paid services and you disable these cookies you won’t be able to view content that your subscription entitles you to view.
|Functionality – Cookies that improve your experience of our website and our services
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|At the foot of each of our articles there’s a button which allows you to share the article with others. These cookies, from Facebook, Google, Pinterest, Twitter and other social sharing sites, allow you to share content.We don’t control the setting of these cookies so we suggest you check their websites for more information about their cookies and how to manage them.
|Advertising – Cookies those that help us and third parties bring you advertising that is more likely to interest you
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|These cookies are used to deliver adverts that might be more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign.These cookies are dropped by Adtech, Wipmania, Doubleclick, Zedo and others amongst advertsers. We don’t control the send of these cookies so we suggest you check their website for more information about their cookies and how to manage them.
More information on cookies and how to manage them.
As explained above, cookies help you to get the most out of our website. If you disable our cookies via the rejection button that appears when you arrive at our website for the first time or after your browser has cleared its cookie cache you may find that certain sections of our website don’t work, for example, you may have difficulties viewing subscription only articles or logging in. It also means that other areas of the site may not work as well as you would like.
However, if you would like to disable cookies via your browser the ‘help’ option on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether.
We’re giving you this information to comply with recent GDPR EU legislation and to make sure we’re honest and clear about your privacy when using our website and our services. Last updated April 28th 2018.
We monitor developments in privacy and cookie-related best practice and compliance closely and if we think changes to our policy would be of benefit to you or we need to update them by law we’ll make the appropriate changes.
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